Privacy policy

The controller is:

When you use the contact form, we receive the information you enter:

• Name
• Email address
• Company size
• Message

We use this information to respond to your enquiry, understand the work you are asking about and take steps towards a possible business relationship.

The legal basis is Article 6(1)(b) GDPR where processing is necessary to take steps at your request before entering into a contract. Where you contact us on behalf of an organization or the enquiry does not lead to a contract with you, the legal basis is our legitimate interest under Article 6(1)(f) GDPR in responding to business enquiries and managing business relationships.

Providing the information is voluntary, but we cannot respond without a usable way to contact you. We do not use contact-form information for unrelated marketing unless a separate lawful basis applies.

The hosting and security infrastructure processes technical request information needed to serve and protect the website. This includes an IP address, request time, requested page, browser or device information, referrer and security events.

The purpose is to deliver the website, maintain its availability, detect misuse and investigate technical or security incidents. The legal basis is our legitimate interest under Article 6(1)(f) GDPR in operating a secure and reliable website.

We use a cookieless analytics service to understand aggregate website use, such as page views, referring websites, device category and approximate location. It does not set cookies or create a persistent identifier that follows a visitor across websites or days.

The purpose is to measure and improve the website. The legal basis is our legitimate interest under Article 6(1)(f) GDPR in understanding whether the website works for its intended audience.

Access is limited to Sympulse personnel who need the information for the purposes described above. Service providers process information on our behalf where they provide website hosting, security, enquiry management, communication or analytics.

These service providers include:

• Hosting providers: website hosting, security and contact-form infrastructure
• Enquiry management and communication providers:receipt, storage and handling of messages
• Cookieless analytics provider: aggregate website analytics

We may also disclose information where required by law or necessary to establish, exercise or defend legal claims.

We do not transfer personal data collected through this website outside the European Economic Area.

• Contact enquiries: kept while we deal with the enquiry and for as long as a resulting business relationship or legal claim requires
• Hosting and security logs: kept for the period needed to investigate technical and security incidents
• Analytics information: kept in aggregate form only

We delete or anonymize information when it is no longer needed for its purpose, unless the law requires longer retention or it is needed for legal claims.

Depending on the circumstances, you may have the right to:

• Ask for access to your personal data
• Ask us to correct inaccurate or incomplete data
• Ask us to delete personal data
• Ask us to restrict processing
• Object to processing based on legitimate interests
• Receive data you provided in a portable format where the legal conditions apply
• Withdraw consent at any time where processing is based on consent

Withdrawing consent does not affect processing that took place before the withdrawal. These rights are subject to the conditions and exceptions in data-protection law.

To exercise a right, email office@sympulse.cz or use our contact page. We may need information to confirm your identity before acting on a request.

You may lodge a complaint with the Czech Office for Personal Data Protection:

You may also contact the data-protection authority in the EU or EEA country where you live or work.

We do not use personal data collected through this website for automated decisions that produce legal or similarly significant effects.

We update this policy when the website or our processing changes. The effective date at the top shows when the current version took effect.